FAQS
How do i get a refund
The Superzero Guarantee: if you are not satisfied with your product, return it to us for a full refund - anytime!
We have put a tremendous amount of time and effort in creating what we believe are simply the best beauty products out there. Our customers have been thrilled, so we are happy to offer a lifetime garanteee!
We have also created a line of minis to make it easy for anybody to try what we understand is a new form factor; we are so used to plastic bottles! Many of us have questions about solid products that look like soap - and are anything but.
Many of our products are optimized for specific hair and skin types. If you are unsure which product is right for you, please don't hesitate to reach out at help@superzero.com.
If you feel our products do not deliver on your expectations, you can reach out to us and we will refund you after you have sent them back. Please note that we may not be able to issue a full refund if we weren't given the chance to help you choose your product first. Don't hesitate to drop us an email at any time at help@superzero.com.
Terms and Conditions:
To be eligible for our return policy, products must have been purchased from superzero.com.
If you have tried your product and it doesn't meet your expectations, simply email our team at help@superzero.com. If we can't resolve your problem, simply return your product for a full refund, but not almost completely used! They must be sent back at 75% or more of their original size. Once received, we will refund your purchase in full – for the amount you paid for your bars and the shipping costs to send it back to us.
If you bought the wrong product and haven’t opened it yet, you can return it to us for a credit or refund of the purchase price, minus shipping. You are responsible for return postage and the products must be untouched.
Please email our team at help@superzero.com to find out the return address. Once we have received the products and our team confirms their condition, we will then process a credit or refund.
Does the bar dry my hair?
No. Our bars do not dry your hair. On the contrary, our shampoo bars are enriched with conditioning agents that help nourish and smooth your hair, and our conditioner bars are all about that. We also don’t use detergent sulfates which can dry out hair and pull out hair co
Does the bar remove my color?
No. We do not use harsh detergent sulfates that can pull out hair color. If you have colored hair, we recommend our shampoo and conditioner bar for dry and color treated hair which are enriched with oils that help retain hair color
